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What You Agree To When You Use 66dd

These terms set out the rules that apply to your account on 66dd — how deposits via bKash, Nagad and Rocket are handled, what we expect from you, and what you can expect from us.

Applies to all account holdersCovers bKash, Nagad, Rocket paymentsJurisdiction-dependent accessSubject to change with noticeContact support with any question
66dd What You Agree To When You Use 66dd
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they apply to your account, our support team is the right first stop. You can reach us through the channels below. We aim to respond to terms-related queries within one business day, though complex account reviews may take longer. Always include your registered account email so we can pull up your record without delay.

Team online

Live Chat

Open the chat widget from any page on 66dd. It connects you directly to our Bangladesh support team for account and terms questions.

Email Support

Send a detailed message to our support address. Attach any relevant transaction reference — especially for bKash, Nagad or Rocket payment disputes.

Help Centre

Our Help Centre carries written explanations of the most common terms questions — account eligibility, payment rules and withdrawal conditions.

HOW WE OPERATE

Our Commitments Under These Terms

These terms are not just a legal formality — they describe how we actually run accounts and handle money. Here is what that looks like in practice across four areas that matter most to your account.

Payment Integrity

Deposits via bKash, Nagad and Rocket are matched to your account by the reference number generated at checkout. Withdrawals go back to the wallet that funded the account — we do not redirect funds to a different method without a verified account review.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If we detect unusual activity, we freeze the account and contact you through your registered mobile number before any funds move.

Dispute Handling

Raise a payment dispute within 30 days of the transaction. We pull the bKash, Nagad or Rocket transaction log, compare it with our cashier record, and respond with a decision in writing to your registered email.

Term Changes

We give at least 7 days notice before a material change takes effect, except where a legal requirement forces an immediate update. Notices go to your registered email and appear as a banner when you next log in.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work in practice. If your question is not here, live chat or email support can walk you through it.

We generally return funds to the wallet used for the original deposit. Changing the withdrawal method requires a verified account review — contact support before requesting the change.

No. We give at least 7 days notice for material changes via your registered email and a login banner. Emergency legal updates may take effect sooner, but we will still notify you promptly.

We will notify you, pause account activity, and return any remaining balance to your bKash, Nagad or Rocket wallet as recorded on your account. We do not hold funds beyond what is needed to process the return.

Contact support within 30 days, share the bKash transaction reference and timestamp. We match it against our cashier log and send a written decision to your registered email within one business day.

Yes. These terms cover account use, payment rules and eligibility. The privacy policy covers how we store and handle your personal data. Both apply to your account and are linked from the footer.

Email our support team with your account reference and a clear summary of the dispute. We review it, apply the relevant term, and reply in writing. If the matter is unresolved, applicable local law governs next steps.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.